• Provide consultant service to business team, advise on team technical capability and support model
• Evaluate the feasibility of solution
• Work closely with business team for deal pursuit
• Responsible for the delivery of tower operational services to the customer according to the Service Level Agreement
• Organize technical trainings for team

Primary Responsibilities:

• Cost management
• Recommend and use new technology to improve productivity
• Optimize support structure, centralize resource by different support levels
• Control the cost of service procurement
• Team development
• Communicate with team about new technology and service
• Provide training opportunity to improve team capability
• Create job opportunity for team to practice
• Customer/Partner satisfaction
• Monitor service level performance and addresses customer satisfaction gaps and issues in service delivery
• Develop solution that can satisfy customer requirement or fix problems
• Understand requirement from customer or solution architecture, and give input for solution design
• Communicate with customer to address technology issues (Technical skill, tool)
• Attend account reviews, supports Account Delivery Manager to solve delivery technical issues
• Service design and packaging
• Develop suitable and cost effective solution to fit into customer requirement
• Optimize service model (technical and structural), improve service quality
• Develop and create more service offerings
• Analyze availability performance and proposes service improvements

Requirements:

• Minimum Bachelor Degree in Computer Science, MIS or related field plus 5 years’ directly related experience
• At least 2 years’ in team leader position
• Recognized technical expert (preferred) and has in-depth knowledge of technology
• Recognized as a technical leader with a track record of excellence in Operations optimization, IT production and value creation
• Good communication skill, fluent in English language
• ITIL (ITSM) certified or equivalent knowledge expert will be preferred