Affluent Trade Management - IT Support Specialist

IT Support Specialist

Responsibilities:

Primarily located at the customers site;
Resolves escalated issues from incoming calls to the Global Service Desk (Helpdesk);
Primary responsibility is to maintain customer's distributed infrastructure: desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration;
In some deal configurations, e.g. small deals, those agents are also performing remote support tasks (helpdesk for remote support and security admin).

Requirements:

Diploma or degree in IT related discipline;
1 to 3 years experience in Customer Support Environment;
Knowledge in PC Base Troubleshooting Skill, Windows Operating System, Messaging (Lotus Notes or Exchange);
Proficient in Microprocessor, Networking and Server-Client Base Environment;
Basic knowledge in Network and Wintel base servers;
Possess Analytical problem solving skills and ITIL/ITSM knowledge would be an advantage;
Those with Team Lead experience are welcome to apply;
Good team work and communication skills;
Must have good verbal and written English communication skills

Professionalism

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Letters of Reference from our clients are available upon request.

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Competitiveness

If you deprive yourself of outsourcing and your competitors do not, you're putting yourself out of business.
Lee Kuan Yew

The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it.
Alphonso Jackson

It is not the strongest among the species that survive nor is it the most intelligent. It's those that are most adaptive to change.
Charles Darwin